A long-time community development worker creates hundreds of jobs for low-income women and minorities by forming a for-profit home health care cooperative, Cooperative Home Care Associates. May be used in Entrepreneurship, Strategic Management, Organizational Behavior, Human Resources Management, and Ethics courses to help students explore: 1) the motives of an entrepreneur starting a venture to meet a tangible social need--the "social entrepreneur;" 2) the concept of worker-ownership and its potential consequences; 3) how to simultaneously serve the needs of various groups in an economically deprived area; and 4) the creation of jobs for individuals many dismiss as "unemployable" (single mothers on welfare, etc.).
A reform mayor of Bolivia's capital city is taken aback by a consultant's report showing a shocking level of corruption on the part of municipal police-a force whose many duties involve regulation of the city's sprawling open-air markets. Licenses, health inspections and many other forms of public permits are routinely exchanged for money, goods, even sex. What's more, the report concludes that the vast majority of the police could not do their job even if they set out to do so: most are illiterate. HKS Case Number 1104.1
A major teaching hospital in inner-city Richmond seeks to retain its tradition as a public research hospital serving all in need, at the same time it attracts new, fully-insured patients. As a first step, a new top administrator decides to institute a "guest relations" program designed to augment the hospital's culture with aspects of hotel methods. The relatively simple idea proves less than simple to implement, however. Staff members with a commitment to the existing hospital culture are skittish; some even fear that the new policy implies better-insured patients are to receive a better level of care. A complex administrative structure exempts doctors, who report to academic, not administrative overseers, from training programs. Nurses are wary. HKS Case Number 1017.0
A vice president of the U.S. Bank of Washington, a subsidiary of U.S. Bancorp, is asked to review a $6.5 million loan request from the Redhook Ale Brewery, a Seattle-based microbrewery. The case provides an understanding of the U.S. commercial banking industry and the role of a loan officer, and asks the student to assess a proposed loan. Provides an opportunity for financial statement and cash flow analysis.
Outlines the evolution of Lilly's corporate manufacturing strategy over the past decade. The corporate vice president of manufacturing must decide on the next phase of Lilly's strategy for the early 1990s, as well as to what extent and what role process development will play. Provides data outlining three different points in the product development process at which manufacturing process development might be initiated. Using learning curve concepts and data, students can estimate the economic costs and benefits (as well as organizational issues and challenges) associated with each. Illustrates process improvement's substantial impact in a capital-intensive industry, describes possible roles of manufacturing process technology in an industry that has viewed product R&D as its primary competitive advantage, illustrates phases through which manufacturing can evolve in pursuit of comparative advantage, and introduces students to a challenging and changing industry.
Provides descriptive background about the development of an international market for currency swaps and, by means of a detailed example, instructs readers in the determination of swap flows and all-in costs of financing using market swap rates. A rewritten version of an earlier note.
Monsanto has yet to receive FDA approval for BST, a growth hormone for cows. Anti-BST groups have successfully lobbied Wisconsin and Minnesota, major milk producing states, to ban milk from BST-injected cows; the FDA has charged Monsanto with improperly promoting BST before receiving approval and eventual consumer acceptance of BST generated produce is uncertain.
Nucleon is a small biotechnology company whose first potential product is about to enter clinical testing. Before Nucleon can begin clinical trials, however, its management must decide how and where to manufacture the product. Three options are being contemplated: 1) build an in-house pilot plant, 2) contract production to a third-party, 3) license the development, manufacturing, and marketing rights to a corporate partner. Allows discussion of a number of manufacturing strategy issues relevant to R&D-intensive entrepreneurial firms. A key issue is the strategic value of in-house manufacturing to a company that competes largely on very distinctive and specialized R&D capabilities.
Describes the development of a fully automated production line for manufacturing radio pagers. The company regarded the project as highly successful; it becomes clear in the case, however, that there were some shortcomings as well. Some marketing issues were not properly addressed and, despite the claims of the company that the project was completed in 18 months, development of the line continued after the official end date for over a year. The student must analyze the situation to determine what lessons should be taken from the project and how best to apply those lessons to other projects.