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DXSD: Transforming Migrations
內容大綱
On January 23, 2015, DXSD India received an opportunity to add a complex new line of business to the company’s value chain. The head of DXSD India, a shared service division of a U.K. bank, was concerned about his company’s ability to take on more complex work. Gaps had been identified in the existing process migration framework, so a new framework was proposed to fix the gaps. The new framework was not tested and did not yet have approval from the onshore project management office. DXSD India had two days to decide whether to use the existing way of working or pursue the proposed new framework. Would simple repairs of gaps within the current framework be sufficient to transform migrations or should a new framework be developed?
學習目標
This case is suitable for MBA and post-graduate courses that cover the following topics: business process (change) management, managing information technology enabled services, and international management.<br><br>After completion of the case, students will be able to<ul><li>discuss why a perfect solution is not available before a business process change can be initiated;</li><li>determine how to secure the buy-in of multiple stakeholders;</li><li>discuss innovative ways that are required to achieve better and quicker results; and</li><li>use a process tangram framework to consider the needs of the complete organization.</li></ul>