個案資料

Yasir Qureshi, the proprietor of the Indian cooking gas agency Universal Indane (UI), has asked the company’s operations manager, Shruti Bhargava, to review the financial statement for fiscal year 2021–22 and prepare a report on the functioning of the various divisions. Although both the manager of human resources and the marketing manager had presented their reports, Qureshi wanted Bhargava to holistically audit the current inventory system at UI in terms of customer satisfaction levels and cost perspectives. Qureshi wanted Bhargava to prepare a report based on the representative data available from the company’s headquarters in Jahangirabad. UI’s inventory turnover ratio was reportedly improving, but the increasing inventory costs, year-on-year, seemed to suggest that new standard inventory practices needed to be adopted. The total operational cost for holding the inventory was calculated based on all relevant cost elements, including ordering cost, inventory holding cost, cost of delivery, and material costs. Standard inventory management principles from operations management literature were used for investigating inventory systems in natural business settings.

The case is suitable for courses on operations management and supply chain management in MBA programs and MSc programs in management. The case can also be used for executive development programs or short-term courses for practitioners working in inventory planning and supply chain management. After completion of this case, students will be able to accomplish the following objectives:<br><br><ul><li>Understand the fundamentals of inventory principles of distribution supply chains and their operational decisions.</li><li>Assess and understand the operational analysis of continuous and periodic review inventory systems.</li>Understand the application of inventory management principles in practical business settings.</li></ul>

• Inventory Management
• Logistics and Distribution