CMA CGM Group: Navigating Digital Transformation Of Global Shipping

內容大綱
Rodolphe Saadé was the chief executive of the CMA CGM Shipping Co., Ltd. a giant in the maritime industry that was long criticized by customers for its lag in digitalization. Realizing the importance of digitalization, Saadé defined digitization as a key strategic priority for CMA CGM’s development. This case traces CMA CGM’s digital transformation process and discusses how Saadé and CMA CGM successfully addressed different challenges to gradually launch a series of digital innovations to the company’s processes, products, services, and business model. However, as new waves of technology, from autonomous vehicles to smart data continued to emerge, how could CMA CGM leverage the rapid development of artificial intelligence (AI) in the shipping industry? How could CMA CGM make full use of big data to optimize business operation decisions?
學習目標
This case examines the digital transformation journey of CMA CGM, a prominent player in the maritime industry, showcasing the challenges traditional shipping companies commonly face, and the continuous digital transformation efforts undertaken to enhance their competitive edge. It provides insights into the triggers and stages of CMA CGM’s digital transformation, along with the strategies and tactics employed throughout the process. After working through the case and assignment questions, students will be able to<br><ul><li>evaluate the internal and external factors driving digital transformation;</li><li>analyze the evolutionary process, challenges, and solutions in the different stages of digital transformation;</li><li>design different strategies and tactics of digital transformation; and</li><li>explore options for enterprises to develop digital intelligence and digital capabilities.</li></ul>
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