學門類別
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Central Alliance Health Network: Merger Misalignment
內容大綱
In March 2024, Olivia Hicks, clinical manager of the cancer centre at Blackburn Regional Hospital (Blackburn), was working to resolve arising issues surrounding the amalgamation of Blackburn’s cancer centre with the Lakeview Hospital (Lakeview) cancer centre. Nursing staff members and patients were taking issue with numerous aspects of the merger and were voicing their displeasure. Hicks understood that in her new role she would need to be proactive in her management of the situation. The two cancer centres would be merged in six months, and Hicks needed a focused staff to ensure patient care was not sacrificed.
學習目標
This case is recommended for the organizational module of an introductory business course at the undergraduate level. It may also be used for courses that emphasize topics related to health care. By working through the case and assignment questions, students will have the opportunity to do the following:<ul><li>Understand how public health care decision-making influences a variety of stakeholders, including staff, patients, caregivers, and the surrounding community.</li><li>Recognize how a lack of communication can lead to perception issues among individuals.</li><li>Diagnose how institutional subcultures can create barriers within a growing organization.</li><li>Identify root causes and differentiate between a problem’s symptoms and its underlying culture.</li><li>Analyze an organizational behaviour issue from a variety of perspectives, including leadership, power and influence, and institutional culture.</li><li>Develop and justify both short-term and long-term solutions to a complex organizational behaviour issue.</li></ul>