個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Managing Interpersonal Conflict
內容大綱
Discusses the nature and dynamics of interpersonal conflict and suggests how to diagnose and manage a conflict situation. The perspective employed is that of an interested third party who wishes to intervene in the conflict to resolve or control it. Focuses on how to choose between resolution and control strategies, and suggests specific tactics for implementing each approach.