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最新個案
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- Happiness Capital: A Hundred-Year-Old Family Business's Quest to Create Happiness
Nigel Andrews and General Electric Plastics (A)
內容大綱
Describes some critical challenges involved in creating employee empowerment. In the context of General Electric's efforts to debureaucratise the company, employees were encouraged to become more "self-confident". This effort, called "Workout," was introduced all over the company. At one plant site, GE Silicone, an empowered steering committee helped to organize and lead problem-solving teams. However, one team decision was in conflict with a management decision and created a conflict in authority. Can be used to identify some of the natural ambiguities and tensions related to empowerment.