個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Xerox Corp.: Leadership Through Quality (B)
內容大綱
Provides an evaluation of the "Leadership Through Quality" effort at Xerox. The assessment includes both negative and positive factors based on extensive interviews and surveys. Based on this assessment, a plan of action is determined and presented which was endorsed by senior management. Students will be asked to consider whether these mid-course corrections are appropriate. Allows students to see how long major changes take to occur and how much effort is involved to sustain and deepen change.