個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Xerox Corp.: Leadership Through Quality (C)
內容大綱
Reveals the course of action that Xerox took after discovering that its Leadership Through Quality program had not met all expectations. Reinforces the message that change is an ongoing and continuous effort, and that companies never achieve all of their change goals.