個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Black & Decker Corp.: Spacemaker Plus Coffeemaker (A)
內容大綱
A fire is reported in a Black & Decker Spacemaker Plus Coffeemaker. This newly introduced product is a "Key Introduction" for Black & Decker's Household Product Group (HPG). HPG's president has to decide whether the product should be recalled and, if so, how the recall should be implemented. Teaching objectives include: 1) managing a product recall, 2) ethical considerations in product safety and product recalls, and 3) the meaning of customer care.