個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Xerox Corp.: The Customer Satisfaction Program (A)
內容大綱
A rewritten version of an earlier case, Xerox Corp.: The Customer Satisfaction Program. Does not provide an update and no new content is added. The new (A) and (B) case structure merely isolates the service guarantee issue.