個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Process Improvement Template
內容大綱
Managers are often confronted with the challenge of improving critical business processes so that their efforts are not merely ad hoc. This note provides a template by which improvement efforts are converted from unstructured efforts to bona fide, hypothesis-testing experiments that lead not only to process improvement but to the creation of broader and deeper understanding of how the process works. This is a tool for system improvement, learning, and creation of learning systems.