個案資料
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Management of Differences
內容大綱
Managers may most effectively approach the complex problems of individual differences by first assuming that the differences are neither good nor bad, and that no one right solution exists. Diagnostic questions the manager must ask concern: the nature of the difference; the underlying factors; and the stage to which the interpersonal difference has evolved. Available courses of action include: avoidance, repression, conflict, and problem solving. A systematic approach to the problem, which will result in a solution that will preserve corporate harmony and individual initiative, is the goal.