個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Note on the Management of Queues
內容大綱
Contains four sections: 1) measuring the performance of queuing systems; 2) types of queuing systems; 3) the behavior of simple systems (elementary queuing theory); and 4) the management of queues (including a discussion of their psychology).