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最新個案
- A practical guide to SEC ï¬nancial reporting and disclosures for successful regulatory crowdfunding
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- Assessing the Value of Unifying and De-duplicating Customer Data, Spreadsheet Supplement
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Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
內容大綱
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement and compensation system based on more than 100 performance measures monitored and communicated daily.