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最新個案
- A practical guide to SEC ï¬nancial reporting and disclosures for successful regulatory crowdfunding
- Quality shareholders versus transient investors: The alarming case of product recalls
- The Health Equity Accelerator at Boston Medical Center
- Monosha Biotech: Growth Challenges of a Social Enterprise Brand
- Assessing the Value of Unifying and De-duplicating Customer Data, Spreadsheet Supplement
- Building an AI First Snack Company: A Hands-on Generative AI Exercise, Data Supplement
- Building an AI First Snack Company: A Hands-on Generative AI Exercise
- Board Director Dilemmas: The Tradeoffs of Board Selection
- Barbie: Reviving a Cultural Icon at Mattel (Abridged)
- Happiness Capital: A Hundred-Year-Old Family Business's Quest to Create Happiness
Operations Management Reading: Managing Quality
內容大綱
The long-term success of an organization depends on the methods used to deliberately shape a firm's approach to maintaining quality standards. While a systematic approach to managing and improving quality using statistical tools can be very effective, attaining high levels of quality often depends on organizational culture and the quality of executive leadership. This Reading begins with an explanation of the dimensions of quality, focusing on the distinctions between performance quality and conformance quality. The next section explores the issues connected with the cost of quality by exploring the question: How should organizations think about the cost and value of different levels of conformance quality? It concludes with the topic of problem-solving in an operations setting. Fast and effective problem-solving is essential for preventing problems from getting worse over time.