個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Skilled Incompetence
內容大綱
Many top executives pride themselves on their skill in avoiding and managing conflict. However, when managers neither speak candidly nor put important facts on the table, candor is lost, communication suffers and so does the company. Skilled incompetence is a condition in which people excell at doing what they shouldn't because it seems right. These managers are "skilled" because they act without thinking. They are "incompetent" because their skill produces unintended results. A special application of the case method can be the first step to recognizing and correcting what's wrong.