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How Velcro Got Hooked on Quality
內容大綱
Velcro USA received a complaint from a customer that it was inspecting quality into its products rather than manufacturing it in. Velcro was given 90 days to start putting its house in order. The company installed statistical process control for data feedback, drew up a quality manual, put its employees through a quality course, and set up a management steering committee. In the first year of the program, Velcro reduced waste by 50%; in the second year, by 45%.