個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Fix the Process, Not the Problem
內容大綱
A paper company whose subsidiary, a mill, was on the verge of bankruptcy turned the mill into a profitable operation within a few years. It used a multiyear learning process in which employees developed four progressively more sophisticated problem-solving loops: fix-as-fail; prevention; root causes; and anticipation.