個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Case of the Team-Spirit Tailspin
內容大綱
The Plane Truth, a newspaper started by a group of flight attendants at the struggling Century Airlines, was considered one of the successes of the company's Century Spirit change program. With time, though, the Plane Truth began to run articles critical of management and of other work groups. Worried the paper was sabotaging the Spirit program, the president asked the human resources director to cancel it. Experts on organizational change and motivation analyze the situation.