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New Productivity Challenge
內容大綱
The developed countries need a productivity revolution in knowledge and service work. The country that first achieves such gains will dominate the economic landscape in the next century. The key to this new productivity revolution is closely examining work in five distinct steps: 1) defining the task; 2) concentrating on the task; 3) defining performance; 4) getting worker input on productivity improvement; and 5) building continuous learning into the organization.