個案資料
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Center-Cut Solution
內容大綱
Timothy Firnstahl, restaurateur, faced rising costs, inefficient management, and a recession. Firnstahl got the answer to his problem from Mikhail Gorbachev: slash the centralized command and liberate the company. In doing so, he would also transfer virtually all power and responsibility to his line managers. And after five months of intensive study and planning, he accomplished what he set out to do. He fired most of his corporate staff, empowered his restaurant managers with "100% Power and Responsibility," and undertook a massive promotion campaign.