個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Swami and Friends at the Malgudi Post Office
內容大綱
This case exercise enables an understanding of applying Queuing models in the context of Queues in a post office. The issues of universalization of country due to computerization, appropriate segmentation of client system to help demand analysis are also highlighted.