個案資料
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Computerisation of a Police Department in ASWI
內容大綱
Computerization of a government department is a very challenging process, as it involves multiple stakeholders and power-centers. Stakeholder identification, as well as designing a system specific to the needs of a particular department can be a complex process. The computerization of police department in ASWI was initiated in mid 90's but it was not successful. The case illustrates the challenges of computerization process in a bureaucratic environment. With multiple touch points and interdependent processes, designing and implementing a technology solution for such environment could be a major challenge.