個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
The Interfaith Worker Rights Council Call Center
內容大綱
This case presents multiple operations challenges in a non-profit social services setting, with a focus on immigrant worker rights. The case inlcudes paid staff, volunteers, and executive leadership facing breakdowns in services to clients, legislators, advicates, and others. This is an excellent case for applying process-floew analysis in a social impact setting.