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Corporate Reputations: Should You Compete on Yours?
內容大綱
Although all companies would like a better corporate reputation, many are not sure what it takes to create a good reputation and others are not sure that they should use their good reputation to compete in their various markets. Mimicking the behavior of respected companies does not provide a reliable resolution to these dilemmas. Presents a framework to help managers create a better corporate reputation for their organizations and assist them in deciding whether to use this as a primary basis for competition. Also exposes some of the main costs for an organization that decides to compete on its corporate reputation.