Leading across boundaries: Lucia Fargolo at FoodCo

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Lucia Fargolo is a dynamic high potential who joined FoodCo - a global fast moving consumer goods (FMCG) company at the beginning of their digital transformation journey. After a promotion to department head, Lucia is preparing the global Social Media Marketing strategy. The implementation should start be piloted with a few brands. While Lucia is planning for the launch of the pilot with the brand category managers, there is however a hiccup: one seasoned brand manager seems to be totally off-board with Lucia's plan. He doesn't even show up for the strategy workshop she organized. What should Lucia do now? The company, all names, characters, and incidents portrayed in this case are fictitious. No identification with actual persons, places, companies, and products is intended or should be inferred.
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