個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
IDEO Service Design (B)
內容大綱
This case describes how IDEO adapt its famed innovation process (developed to design new products) to the particularities of services and their design. The case series describes four service design projects to show how IDEO has developed and codified a series of design methods, which constitute a toolbox from which teams can pick and choose depending on the innovation project.