Focusing on Results at the New York City Department of Education

內容大綱
In the five years since Chancellor Joel Klein took over the New York public schools, the system has changed dramatically and produced remarkable gains in student learning. However, to achieve excellence over the long term, Klein and his team designed and implemented a sophisticated performance management system that includes both accountability and organizational learning mechanisms. Covers the design and early implementation of the various aspects of the system, as well as the attempts to shift the culture from a focus on effort to a focus on results.
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