Can a Strong Culture Be Too Strong? (HBR Case Study)

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Parivar, an IT services firm with a long history of attracting talented people with its family-like culture suddenly faces a spate of resignations among rank-and-file employees. As the vice president of HR tries to figure out what's behind the exodus, the CEO wants to create a brand-new function charged with reinforcing the company's culture. As Parivar prepares for global expansion, is emphasizing the family-like atmosphere the key to retaining employees, or has the company's approach started to become a liability? David A. Garvin, of Harvard Business School, lays out the fictionalized case. Expert commentary comes from Ganesh Natarajan, the vice chairman and CEO of Zensar Technologies (on which the case is loosely based), and from Daisy Dowling, the head of talent development at Blackstone Group.
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