Difficult Conversations 2.0: Thanks for the Feedback!

內容大綱
In the realm of feedback, the receiver - not the giver - is the key player in the exchange. The authors describe three triggers that lead us to dismiss feedback, and how to counteract them to improve your relationships and take charge of your life-long learning. In the end, they say, receiving feedback well is a skill, and an important one for each of us to learn.
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