個案資料
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Framing and Re-Framing: Core Skills for a Problem-Filled World
內容大綱
The traditional linear and analytic problem-solving processes to which business leaders have become accustomed-from quality management to Six Sigma-rarely open up the variety of different 'frames' that the more exploratory approaches from the realm of Design Thinking can. The authors show that sometimes-and more frequently than ever these days-we need many different frames around a problem in order to see the many different possible solutions. They describe four elements of the skill of framing and 're-framing' a problem, and show how together, they enable you to 'create a new story' on behalf of your customer.