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Redesigning Work in an Era of Cognitive Technologies

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Rapid progress in the field of artificial intelligence (AI) has pro¬voked intense debate about the implications of this trend for the modern workplace. Some see a driver of economic growth and boundless opportunities to improve living standards; while others see existential threats ranging from killer robots to widespread unemployment. The authors argue that employers face four choices when it comes to the automation of jobs: replace, automate, relieve or empower. They discuss the pros and cons of each, and the skills that will be most valuable in an increasingly automated work environment.
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