Temporary Staffing at Christie's: An Operations Management Approach

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The case is based on an actual challenge faced by Christie's Hong Kong, the Hong Kong subsidiary of the renowned auction house. For its biannual auctions, the company needs to hire 200 to 300 temporary sales assistants and assign them to different positions on different days. The human resources team believes that the current manual process of hiring and assignment is labor intensive and is unable to cope with sudden changes. They are looking to streamline the process and use decision tools.
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