個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Arcadia Medical Center: Emergency Department Crowding (B)
內容大綱
In this B case, the emergency department crowding team analyzes and summarizes the data presented in the A case and then proceeds to collect qualitative data on 15 different issues known to cause delays in the emergency department treatment area. As the team members interpret the data, they wonder how to best present it to their other colleagues and how to pick the top two or three areas to focus their improvement initiatives on. They also wonder what further analysis is needed to ensure that their process improvement efforts are headed in the right direction.