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Dunia Finance LLC (B), Spreadsheet Supplement
內容大綱
This case, follows Ali Hurbas's efforts to use data extracted from the Dunia data warehouse to establish potential customers' customer lifetime value (CLV). Hurbas plans to use a spreadsheet model to evaluate Dunia's various cross-selling activities and their effectiveness in creating the greatest CLV. First, students should explain how the spreadsheet reflects the way in which Dunia makes money from cross-selling. Then students should use the spreadsheet to conduct what-if analysis to see how combinations of activities might improve total CLV, and sensitivity analysis to understand how cost parameters and other parameters would affect profitability. A teaching note for this case series is available to instructors to aid in class preparation.