個案資料
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Garlic's
內容大綱
The owner of Garlic's restaurant in London, Ontario, must make some quick decisions to ensure her first month's high sales figures would translate into long-term success. She needs to improve the current dinner reservation system to ensure customer satisfaction. Other options to meet or suppress demand include expansion or price increases. Operationally, the food being served is not as hot as customers expect and two alternatives to solving this problem - hiring a bus person or buying a plate warmer - are examined. Cost benefit analysis along with their impact on the financial statements need to be elaborated.
學習目標
<ul><li>To illustrate the use of task analysis, process analysis, and company objectives in making operational decisions.</li><li>To illustrate that, even for a young and successful company, important decisions are necessary to ensure continuation of its success.</li></ul>