學門類別
最新個案
- Leadership Imperatives in an AI World
- Vodafone Idea Merger - Unpacking IS Integration Strategies
- V21 Landmarks Pvt. Ltd: Scaling Newer Heights in Real Estate Entrepreneurship
- Snapchat’s Dilemma: Growth or Financial Sustainability
- Did I Just Cross the Line and Harass a Colleague?
- Predicting the Future Impacts of AI: McLuhan’s Tetrad Framework
- Porsche Drive (A) and (B): Student Spreadsheet
- Porsche Drive (B): Vehicle Subscription Strategy
- TNT Assignment: Financial Ratio Code Cracker
- Winsol: An Opportunity For Solar Expansion
HCL Technologies
內容大綱
In 2011, HCLT ERS, a division of HCL Technologies, a global IT services corporation headquartered in New Delhi, India, had to devise next year’s plan for the Engineering Out Of The Box (EOOTB) business concept that it had initiated in 2009. EOOTB had facilitated the division’s ability to create “16 productized solutions” and to engage customers in new revenue services. The productized solutions were heavily reliant upon IT platform-based solutions and services. The executive vice president of HCLT ERS and the EOOTB team must consider new markets to enter, new types of work in existing markets, and delivery ecosystems involving partners, collaborators, and third-party providers.
學習目標
This case familiarizes students with HCLT ERS, a firm in the engineering and R&D services industry that adopted a multi-disciplinary approach in offering hardware, software, and solutions in thermal, mechanical, compliance, and test engineering, as well as other services. The case illustrates: <ul><li>How the ERS division built on EOOTB's competitive advantage and the productized solutions to scale up.<br></li><li>Potential new markets and user experiences that EOOTB could provide.<br></li><li>Possible new thought leadership positioning towards customers.<br></li><li>The delivery ecosystems that would be necessary and how the team should execute them.