Palm Inc. was the “founder” of an entire industry. In the mid-1990s, the firm developed the first successful hand-held on the market. It became the uncontested leader within the young and extremely dynamic industry within a short time, both with regard to hardware as well as software. By 2010, however, Palm was not in good shape. The new product, a top-notch smart phone, was not very successful and there were signs of Palm’s bankruptcy on the horizon. Palm had been the leader in the market of hand-held computers with high market share and profitability, and a brand name recognition level of which many other firms could only dream. What had happened to Palm?

Palm Inc. was the "founder" of an entire industry. In the mid nineties, the firm had developed the first hand-held which could be marketed successfully. They became the uncontested leaders within the young and extremely dynamic industry within short time - both with regard to hardware as well as software. By 2010, however, Palm was not in a good shape. The new product, a top-notch smartphone was not very successful and there were even signs of Palm's bankruptcy on the horizon. But how could it have come this far? Palm had been the leader in the market of handheld computers with high market share and profitability, and a brand name recognition level many other firms could only dream of. So what had happened to Palm?