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Workforce controversies are increasing due to automation, layoffs, changes to work arrangements, and employees’ focus on their own values and priorities. Leaders can avert conflicts by identifying goals and interests and sharing them with employees, including them in decisions, and giving them strategic roles and responsibilities.

Many companies have failed at reskilling because they didn't know the specific capabilities their employees needed to develop to fill the talent gap. This article presents research that highlights four competencies IT professionals will need in order to sustain their careers in the digital age. These qualities transcend technical proficiency and embrace interpersonal skills and a drive for continuous learning.