A pub general manager (GM) at Stonegate Group (Stonegate), the largest pub company in the United Kingdom, was navigating severe personal and professional challenges related to mental health. Despite her career successes, she faced intense stress during a leadership program, leading to panic attacks and a subsequent breakdown. Her transition to a new role exacerbated her struggles, highlighting the pressures and mental health issues prevalent in the hospitality industry. With support from Stonegate’s human resources (HR) and a new line manager, the GM was able to successfully rebuild her career, demonstrating resilience and the importance of organizational support in employee well-being.

Handout supplement for product W38696.