In September 2022, Paras Saluja, the founder and director of Shayna EcoUnified India Pvt. Ltd. (Shayna), lost three of his customers within a span of one week, all because of the high cost of his products. Based in Delhi, India, Shayna was a circular enterprise and the first in the country to have acquired a patent for manufacturing recycled plastic products. But in six years of operation, the company had yet to see stable demand: not only did its products cost too much, but its catalogue was too limited. The director urgently needed a growth strategy for his company. One option was to create new products, such as recycled plastic boards as a substitute for traditional timber. The second was to reduce the cost of current products by going backward into waste management. But given his limited financial and human resources—and a buying public wary of recycled goods—which option should the company director choose to cut costs and secure stable demand for his innovative recycled plastic products?