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The final case in the series of Janet Ames looks at the challenges of managing a nonprofit and what to do in the instance of suspected fraud.

Founded in 2001 by the Sawiris family, one of the wealthiest families in Egypt, the Sawiris Foundation for Social Development (SFSD) invested in human capital and provision of basic social services for the most marginalized Egyptians. In 2015, Noura Selim's (MBA 2013) arrival triggered a series of changes related to the Foundation's direct-grantmaking efforts, how SFSD evaluated the success of its programs, and the number and nature of partnerships it had with development finance institutions, the private sector, and the government. By June 2021, under Selim's leadership, SFSD achieved success across several fronts. Selim nevertheless felt that the Foundation still had a long way to go in terms of fulfilling its goal to elevate Egypt's education system. Comprised predominantly of public schools, the system delivered low quality education, and resulted in poor learning outcomes, which translated into high youth unemployment. She was in the process of crystalizing SFSD's five-year strategy and wondered how she should balance the allocation of the Foundation's time and financial resources to drive as much change in the education sector as possible.

Systems thinking is a discipline that emerged in the 20th century as a way to understand the complex interrelationships among various players and dynamics within an industry or field that resist simple, reductionist thinking. The big challenges we face play out in complex social-environmental systems, and the strength of systems thinking is in widening the perspective to see the fundamental relationships and dynamics that enable us to address challenges at the root cause rather than at the surface. The course note summarizes the core concepts of systems thinking and its application to the field of social innovation for students looking to understand how to identify opportunities for systemic change of complex and at times seemingly intractable problems.

In October 2020, after spending almost a decade to turnaround Southern Bancorp, an Arkansan bank founded with the mission to provide financial services to rural, underserved communities, CEO Darrin Williams is wondering how Southern Bancorp should continue to grow. Since taking the helm of the bank, Williams has worked with his team to revamp the bank's finances, provide liquidity to its investors, raise new capital, and prove that the bank's operations (dubbed "the margin") reinforced its mission to provide financial services to underserved communities. Williams has several questions to consider in preparing Southern Bancorp's next phase of growth: Should he continue Southern Bancorp's efforts to grow in preparation for a traditional public offering? Or should he take advantage of the increasing public and private capital dedicated to racial equity to deepen the bank's mission and become a central player in the effort to close the racial wealth gap? Would listing Southern Bancorp in public markets disrupt the delicate balance between the mission and the margin? Was Southern Bancorp attractive enough to receive the dedicated capital flooding to close the racial wealth gap?

This case is the first of a two-part series that follows Ramez Sousou and his team at TowerBrook Capital Partners as they face a challenging investment decision in February of 2013. Since its founding, TowerBrook has prided itself on its purpose-driven investing philosophy and responsible ownership practices, seeking to incorporate these ideals in each step of the life cycle of a deal. Thus, the TowerBrook investment process extends beyond financial returns and consideration for the bottom-line. This investment decision was a tough one: some TowerBrook team members were excited about the company's growth potential, while others were concerned about the optics of its social impact. Overall, this case can be used to understand how private equity firms are integrating ESG considerations into their decision-making processes.

This case is the second of a two-part series that follows Ramez Sousou and his team at TowerBrook Capital Partners as they face a challenging investment decision in February of 2013. It is intended to be distributed at the end of the discussion of "TowerBrook: ESG in Action (A)" (HBS No. 221-046). This case describes the outcome of the investment decision and the steps that TowerBrook has taken since 2013 to systematically address ESG considerations across the life cycle of their deals. It also discusses TowerBrook's B Corp certification process.

Derrick and Desmon Lewis were both successful professionals in the consulting and banking industries. They were born and raised in The Bronx, New York City's poorest borough. The Lewis brothers had always wanted to give back to the community. In 2016 they launched a community foundation-The Bronx Community Foundation-dedicated to improving the lives of Bronxites. While a lot of good had been happening in The Bronx, Derrick and Desmon believed that a community foundation would help to bring the systemic and institutional change to the borough; change they felt was necessary to bring economic, health, educational, etc., equality to The Bronx. Yet, nearly four years later, they had managed to raise little from donors; headwinds included those in the community who did not support the idea of a community foundation. When COVID-19 struck New York City in March 2020, the Lewises saw an opportunity to demonstrate the need for a place-based convener organization, such as a community foundation, in The Bronx. A relief effort was launched with a host of partners, which raised $10 million to help people of The Bronx who were impacted by COVID-19. Now in late July, the Lewises wanted to build on the momentum of the relief fund to finally get support and traction for the community foundation. They had much to decide: How to raise money for the foundation, which would need to come primarily from outside of the borough; who should lead the foundation; and what should be the foundation's operating model. The Lewises believed there was a window of opportunity that they needed to seize to turn their dream of a community foundation for The Bronx into a reality. The case provides an overview of community foundations in the U.S., an overview of The Bronx, The Bronx Community Relief Effort, and the Lewis brothers' early days and their efforts to start a community foundation, the opportunity, and the challenges.

The aspiration of addressing maternal deaths in Nigeria, which were mostly caused by blood shortages, led Temie Giwa-Tubosun to found LifeBank in 2015. LifeBank developed an online platform that enabled hospitals to connect and purchase blood from local blood banks and fulfilled those orders through an around the clock team of dispatch riders. Over the years, LifeBank delivered a range of essential medical products including blood, medical oxygen canisters and medicines. However, the company had yet to break even and now needed to raise additional funding. LifeBank aimed to become profitable by 2022 and planned to grow its revenues 24x over three years. To achieve such growth the company needed to raise 10x more than the total amount raised since its inception. Giwa-Tubosun wondered how to achieve such growth and funding targets. What were LifeBank's growth options? More importantly, what kind of funding opportunities were available to the company?

Just Arrived is an online platform that matches newly-arrived immigrants in Sweden with employment opportunities. As one of several for-profit and non-profit start-ups in Europe that is looking to address the refugee crisis, the case enables a comparative analysis of a few of the core choices that a social enterprise has to make when developing a solution to a problem of this scale and scope. Used as an introductory case for a course on social enterprise and systems change, it touches on the background and experience of the founders, and their product development process. It shifts to explore which business model (for-profit or non-profit) and organizational structure might be most effective in addressing the problem, and how to evaluate the effectiveness of their efforts. And finally, it looks at how these organizations are working to change the system in the long-term, with a combination of direct service to refugees and employers, as well as the indirect influence of the media and through national or European policy changes.

In 2006, Zita Cobb and two of her brothers, Alan Cobb and Tony Cobb, native Newfoundlanders, launched Shorefast to help grow another leg of Fogo Island's economy. Like so many rural communities, Fogo Island's fate was tied directly to one primary resource-in this case cod. For centuries, Fogo Islanders made their living by fishing and trading cod, but by 1992, the Canadian government put a moratorium on the limited stocks left, forcing many rural Newfoundlanders and Labradorians to move to larger centers in search of new employment. Shorefast is a non-profit organization that has explored ways to catalyze economic development on Fogo Island through intentional place-making. Through Shorefast's experience of launching the Fogo Island Inn, in 2019 the co-founders of Shorefast are wondering how they can use their experience to inform a global conversations about sustainability and place-based economies that can help reimagine capitalism.

In 2018, Middlebury College's board of trustees is considering a proposal called Energy2028 that would push the small, liberal arts and sciences college in Vermont to become a net zero carbon emitter, decrease energy usage by 25%, divest fossil fuels from its endowment, and build new educational programming focused on energy and climate change. Building the Energy2028 proposal was a multistakeholder process that was guided by the college's president, Laurie Patton. Patton and her team brought together student activists, faculty experts, board members, and financial experts to craft a proposal that was bold, yet achievable. Perhaps the most surprising element was the divestment pledge. Just five years earlier, the board had faced a similar decision on divestment and chose not to act. Had Patton done enough to convince the board to change their minds and support the complete package of Energy2028?

In 2012, Reshma Saujani founded Girls Who Code (GWC) with the mission of closing the technology (tech) industry's gender gap. While GWC offered coding education programs to middle- and high-school-aged girls, the organization also sought to alter cultural stereotypes surrounding women in tech through books, advertisements, and social media campaigns. Saujani remained active in promoting her organization's message through a TED Talk, a best-selling book, and frequent media appearances and interviews. By 2019, GWC had served approximately 185,000 girls, expanded its programs to all 50 U.S. states, and reached hundreds of millions of individuals through its advertising and media campaigns. However, the tech gender gap was still significant. Saujani claimed that the organization was on track to close the gender gap among entry level tech roles by 2027. Would GWC reach its goal? If not, were there new initiatives that it should consider to increase its effectiveness?

As Tara Noland, the Executive Director (ED) of GreenLight Cincinnati, reflected on her first few years on the job. Noland had delivered on what she had been hired to do in the city: work with leading philanthropists and nonprofit executives to use data and evidence to assess and understand the most pressing community needs; conduct due diligence on leading organizations nationally that were interested in replicating evidence-based programs in Cincinnati; and provide multi-year unrestricted funding and on-the-ground support for the selected programs as they launched in the community. Now, looking to raise the second fund, Noland thought about her future. GreenLight Fund is an innovative venture philanthropy fund that raises regional funds to help replicate evidence-based social service programs. The case explores the launch of their Cincinnati site and outlines some of the questions in how GreenLight balances national and local decision-making, creates career pathways for staff, how it helps organizations replicate, and how it manages its own replication and scale.

As the Ebola outbreak threatens the fragile health system of Liberia, Raj Panjabi, the founder of Last Mile Health, faces a dilemma: should he expand beyond the organization's core mission to help the country build emergency health care capacity, or should he stick to his knitting? Panjabi, a Liberian who immigrated with his family to the United States during the Liberian Civil War, founded Last Mile Health as a non-profit organization to recruit and train community health workers to reach remote rural communities with basic health services. The case traces the founding and early years of Last Mile Health, before the organization has to decide whether they pursue a significant amount of new funding to expand into other areas.

In 2014, Lindsay Jurist-Rosner (MBA '09) founded Wellthy, a B2C business that coordinates care for working professionals seeking help to support loved ones with chronic diseases or aging parents. With personal experience as a young professional providing care for her mother, Jurist-Rosner spotted an opportunity, given the long-term demographic trends in the United States. As she raised capital, built out a technology platform and recruited a team of care coordinators, Wellthy's growth remained slow until she piloted a B2B product with the Hearst Company. Jurist-Rosner wondered whether Wellthy should fully pivot from B2C to B2B, how fast she should ramp up the recruitment of care coordinators, and as she looked to raise another round of capital, whether she should position Wellthy as a B Corporation delivering social impact alongside commercial returns.

The series of Janet Ames cases follow a fictional alumna of Harvard Business School into her consulting career in Boston. Over the series of cases, Ames is first offered the opportunity to join the board of a Boston-based non-profit organization, which offers students a chance to consider what questions they may have should such an opportunity arise within their first four to five years out of graduate school. Ames does join the board, and in the subsequent cases, questions emerge about whether an organization should have a fundraising screen, succession planning, and fiscal controls. The cases can be taught in a lively single session as each concludes with a discrete choices and opportunity for rich class debate in a realistic and, for some, likely set of personal and professional choices.