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This case describes the challenges faced by Jerry Richardson, the owner of the Carolina Panthers National Football League (NFL) team, following the arrest of one of the team's star players on domestic violence charges. Domestic violence suddenly was a major issue in the NFL after a video became public depicting domestic violence by another famous NFL player. Richardson needs to decide how to deal with the Panther's star player. His considerations include competing stakeholder interests, financial and performance consequences for the team, as well as consequences for his own legacy. The case allows for discussion of challenging trade-offs between financial performance and tackling necessary but difficult change.

This case describes in rich detail the change challenge the director of pharmacy services at London Health Sciences Centre (LHSC) faces in September 2011. She is responsible for implementing project HUGO, an acronym for Health Care UnderGoing Optimization. HUGO is a computerized system that requires a switch from paper and pencil to fully electronic patient records. This project is the most complex and comprehensive one that London area hospitals have ever undergone: the project includes a total of 11 healthcare organizations in London and surrounding region, with expected project costs in excess of $25 million. Implementing HUGO has the potential to save lives in the hospital, where critical errors are often linked to manual processes that involve multiple steps and people. Despite the strong reasons for implementing this project, the director expects significant resistance from nurses, doctors and staff who are used to their way of operating. It is clear that this change challenge involves not just the adoption of new technology but a significant cultural change.

L'Oreal S.A. is in the process of implementing a global diversity strategy. The firm's Europe diversity director is working with various country units to roll out the strategy. The director faces obstacles such as cultural differences between countries and, generally, low awareness of the benefits a diversity strategy can bring.