個案總覽

On December 15, 2020, the chief executive officer (CEO) of Australian event-staging company Stagekings Pty. Ltd. (Stagekings) was honoured with a SmartCompany Resilience award. Speaking at the event, he reflected on the dreadful day of Friday March 13, 2020, when a lockdown was announced due to COVID-19. In the 48 hours following this announcement, Stagekings lost all its live-event jobs. Sick to the core, the CEO decided to post an open letter asking Australians what they needed the most. Addressing many requests from people working from home, Stagekings rapidly launched a new brand, IsoKings, with a single product: a flat-pack desk. In just 15 months after its launch, IsoKing reported revenue of AU$1.5 million. As lockdowns lifted and people returned to offices, the CEO was worried: Should IsoKings be further developed, or should the company get back to its core business of making stages?

On December 15, 2020, the chief executive officer (CEO) of Australian event-staging company Stagekings Pty. Ltd. (Stagekings) was honoured with a SmartCompany Resilience award. Speaking at the event, he reflected on the dreadful day of Friday March 13, 2020, when a lockdown was announced due to COVID-19. In the 48 hours following this announcement, Stagekings lost all its live-event jobs. Sick to the core, the CEO decided to post an open letter asking Australians what they needed the most. Addressing many requests from people working from home, Stagekings rapidly launched a new brand, IsoKings, with a single product: a flat-pack desk. In just 15 months after its launch, IsoKing reported revenue of AU$1.5 million. As lockdowns lifted and people returned to offices, the CEO was worried: Should IsoKings be further developed, or should the company get back to its core business of making stages?

The case recounts the development and implementation of the first social media campaign at La Protectora de la Infancia (La Protectora), a centenary, Chilean non-profit organization offering education and social assistance to children in need. With a large number of non-profits operating in several domains across the country, competition for volunteers and donations was high in the sector. However, Chile had one of the most engaged social media markets worldwide, and it had the highest rate of broadband connection in Latin America. In March 2016, the marketing team was planning the next fundraising campaign with the help of a social media marketing consultant. They needed to decide how the organization could use social media and the fundraising campaign to engage volunteers and donors, creating a stronger and more positive image for the institution.

The case recounts the development and implementation of the first social media campaign at La Protectora de la Infancia (La Protectora), a centenary, Chilean non-profit organization offering education and social assistance to children in need. With a large number of non-profits operating in several domains across the country, competition for volunteers and donations was high in the sector. However, Chile had one of the most engaged social media markets worldwide, and it had the highest rate of broadband connection in Latin America. In March 2016, the marketing team was planning the next fundraising campaign with the help of a social media marketing consultant. They needed to decide how the organization could use social media and the fundraising campaign to engage volunteers and donors, creating a stronger and more positive image for the institution.