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Mueller Chemical Company's biggest customer, Ameriton, demanded that MCC install a total quality management system five years ago. Now, in this fictional case study, Ameriton has gone bankrupt. As a result, MCC has had to cut its work force, and senior managers are meeting to decide whether TQM should be part of the downsized MCC. The division is more cost-efficient, product defects are nearly nonexistent, and its safety record is spotless. Ameriton's failure is no reason to abandon all that MCC has built. Furthermore, shareholders and customers would think that MCC was panicking. But, does MCC have the time or resources to tailor TQM to a smaller organization? Seven experts in TQM and organizational change consider whether TQM has a place in MCC's restructuring.

Discusses a manager's responsibilities in reporting and ending sexual harassment. Jerry Tarkwell discovers that one of his employees is being sexually harassed by a colleague. When he tells the harassed employee that he has reported the incident to the company equal employment opportunity officer, she asks him not to pursue the matter because she is afraid her career might be ruined by an investigation. Tarkwell is torn between his duty to keep the workplace safe from sexual harassment by following company policy, and the victim's wish for privacy. Five experts on sexual harassment offer their views.