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Reviving an inactive social connection might seem as simple as reaching out to someone and starting a conversation, but reestablishing a professional relationship takes more care. New research has found that there are three key elements to refreshing a dormant tie successfully: remembering each other well, catching up on relevant experiences, and perceiving the relationship similarly. The researchers discuss how best to reestablish positive professional connections and avoid awkward missteps.

Many organizations began fielding their largest-ever remote workforces during the coronavirus crisis. But that widespread shift to virtual work also poses risks to interpersonal networks within companies. With an understanding of how trust and cooperation might erode, managers can act to bolster good working relationships.