個案總覽

AI assistant tools based on large-language models like ChatGPT offer an easy route for managers to increase the use of behavioral nudges to direct employee's choices. However, by encouraging reactive rather than reflective thinking, nudging can have the effect of reducing competence at thinking through some decisions, especially concerning ethical issues. Managers thus should consider tactics for boosting reflective thinking.

The COVID-19 pandemic intensified economic reliance on gig workers that perform essential tasks such as health care, personal transport, food and package delivery, and ad-hoc tasking services within the developed and developing world. As a result, workers who provide such services are no longer perceived as low-skilled laborers but as essential workers who fulfill a crucial role in society. These workers' newly elevated moral and economic status increases consumer demand for corporate social responsibility toward this stakeholder group, specifically for practices that increase worker freedom and rewards. We provide algorithmic tools for online labor platforms to meet this demand, bolstering their social purpose and ethical branding while better protecting themselves against potential reputational crises. To do this, we propose a managerial strategy rooted in moral self awareness theory that leverages customers' self-perceived virtuosity to increase gig-worker freedom.