This case describes the start-up and the early trials and tribulations of the Magasco Paper Mill. Originally designed to be a state-of-the-art operation, old customs and habits have inhibited the expected performance of the mill. The case ends with a labor dispute, a strike, and a period of enormous tension and conflict. This case should be accompanied by the B case (UV0636).

This case follows the A case (UV0634) and describes the people and events that transformed a strike and tension-ridden situation into a "world-class operation." The case outlines the issues and personalities that created this remarkable change. This case should be used with the A case.