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Mining Unconscious Wisdom
The true power in the collective wisdom of crowds isn't in people's expressed opinions--it's buried deep inside your company's database. New tools are allowing organizations to mine their data for the "unconscious wisdom" that the crowd itself may never have thought to share. -
Encouraging Suggestive Behavior
Professors Barry Nalebuff and Ian Ayres recommend a companywide "open" suggestion box that will lead to better ideas.